Site Visits & Technical Services
For larger projects relcross door controls® has a dedicated team of specialists who will conduct site visits (at our discretion - see also below) to advise on installation and best practice - enabling you to get the very best results with this added level of support. Through this service you can be sure that you are installing a door hardware system that will keep the building and its occupants safe for many years to come.
Easy to Install
Every product supplied, across the range, is accompanied by easy to follow illustrated installation instructions. Most installation work can be completed using standard tools - especially important when installing large quantities of hardware throughout a building. Accurate installation and final adjustment ensures a consistency of performance is achieved and that compliance with accessibility, fire and life safety standards is maintained .
Many products within the relcross door controls® portfolio include templates to guarantee accurate fitting and trouble free door operation. Where special situations arise, such as extra thick doors, over sized or exposed doors, please call the sales office to seek guidance on specification and installation 01380 729600.
Where it is deemed appropriate, relcross door controls® will arrange for a technical representative/engineer to attend site in order to investigate a reported fault. Prior to site attendance we will endeavour to resolve all issues via the telephone, email or alternative electronic methods. This may entail a request for photographs or videos of installations.
In some instances, a purchase order (and pro forma payment) will be required prior to any site visit. Alternatively, our services may be provided free of charge initially. However, where it is subsequently proven that the issue was not as a direct result of faulty manufacture or defective materials and it is proven that the problem is due to other factors (incorrect installation, wiring, incorrect specification, abuse, misuse etc) a minimum charge of £250.00 will be made.
Please note. All site visits are restricted to UK Mainland sites and will be undertaken at the sole discretion of Relcross Ltd by prior arrangement and agreement.
T. 01380 729600
F. 01380 729 888
With a supportive process in place to aid installation of high performance door hardware solutions, potential call backs relating to installations will be limited. In addition to this support, we will provide guidance at the post installation phase to aid overall property management. Furthermore you can be assured that product spares are available should they be required.
Our sales team is available Monday to Friday from 8.30am until 5.00pm.
Same day despatch for stock items ordered prior to
3.00pm Monday to Friday*
*except Bank Holidays
Access to price lists is reserved normally for bona fide
UK trade customers only
Our team of trained sales staff will be pleased to assist you in choosing the correct product to suit your doors while ensuring you comply with current certification legislation.
Please email official orders as an
Door Hardware Federation